Fulham Cleaners Terms and Conditions
Welcome to the service terms and conditions for Fulham Cleaners. These terms set out the basis on which we provide domestic and commercial cleaning services, including one-off visits, recurring appointments, specialist treatments, and related support services. By making a booking, you agree to be bound by these terms, which are designed to create a fair and transparent relationship between the customer and the service provider. We ask that you read this document carefully before confirming any cleaning appointment, as it explains how bookings are made, how payments are processed, when cancellations may apply, and how responsibility is allocated for property, items, and cleaning outcomes.
Throughout these terms, the expressions “we”, “us” and “our” refer to Fulham Cleaners, and “you” or “the customer” refer to the individual or organisation requesting the service. The phrase cleaning services covers standard cleaning, deep cleaning, end-of-tenancy cleaning, after-builders cleaning, and other agreed tasks that are expressly confirmed at the time of booking. Any work that falls outside the agreed scope may be treated as an additional service and may incur extra charges.
These terms are intended to complement, not replace, any mandatory rights you may have under UK consumer law. Nothing in this document seeks to exclude or limit liability where it would be unlawful to do so. In particular, nothing affects your rights in relation to services carried out with reasonable care and skill. Where a clause conflicts with applicable law, the law will prevail, and the remainder of these terms will continue to apply where possible.
Booking process begins when you request a quotation, submit an enquiry, or otherwise ask us to reserve a service slot. Quotes are generally based on the information you provide about the property, the type of cleaning required, the number of rooms, access conditions, and any special instructions. A quotation is an estimate unless expressly stated as fixed. If the information provided is incomplete, inaccurate, or changes before the appointment, we reserve the right to revise the price, amend the duration, or decline the booking if the revised requirements are materially different from those originally described.
A booking becomes confirmed only when we have accepted your request and, where required, received any deposit, pre-authorisation, or advance payment. We may ask you to confirm entry details, parking arrangements, safety issues, pet information, or any hazards that could affect the service. You must ensure that access is available at the agreed time. If our team cannot gain entry or is prevented from carrying out the work due to missing keys, incorrect instructions, blocked access, or an absent responsible person, the appointment may be treated as a late cancellation or failed visit and charged accordingly.
The scope of the service will be determined by the cleaning package selected and any written or recorded additions agreed before the visit. Fulham cleaners may use suitable products and equipment in line with the nature of the work, though the specific brand or method is at our discretion unless otherwise agreed. You are responsible for notifying us in advance of fragile surfaces, delicate materials, restricted areas, or items requiring special handling. If any area is particularly dirty, contaminated, or unusually time-consuming, we may need to adjust the schedule, staff allocation, or price. Where appropriate, we may request approval before continuing with extra work.
Payments must be made in the manner and by the deadline stated at the time of booking or invoicing. We may accept bank transfer, card payment, direct debit, or other payment methods made available from time to time. Unless otherwise agreed, payment is due on completion of the service or in advance for specified bookings. For recurring Fulham cleaning services, payment may be taken after each visit or on a scheduled basis, depending on the arrangement confirmed with you. Prices are stated inclusive or exclusive of VAT, as indicated in the quotation or invoice.
If a deposit is required, it secures the booking and may be applied against the final balance. Deposits are generally non-refundable where the customer cancels outside the permitted cancellation window or where the visit cannot proceed due to customer-side issues. If payment is not received by the due date, we may suspend future services, charge reasonable recovery costs, and/or apply statutory interest where permitted by law. We reserve the right to withhold documents, reports, or follow-up services until all outstanding sums have been settled in full.
Any additional charges arising from extra work, waiting time, parking fees, specialist materials, heavy soiling, or exceptional access requirements must be paid together with the main invoice unless we state otherwise. Where a quotation is based on a fixed number of hours and the agreed work cannot be completed within that time because the property condition differs significantly from the description provided, we may offer additional time at an extra rate. We will normally seek your approval before incurring such charges, except where urgent action is required to protect property or health and safety.
Cancellations, rescheduling, and missed appointments
You may cancel or reschedule a booking by giving notice within the period stated in your confirmation or invoice. Unless a different arrangement is set out in writing, we require reasonable notice to avoid a cancellation fee. Late cancellation, same-day changes, or failure to provide access may result in a charge reflecting the lost time, administrative costs, and any resources already allocated. Where a booking is cancelled after products have been specially purchased or a team has already commenced travel, these costs may also be charged.
We may cancel or reschedule a service if our team is unable to attend due to severe weather, transport disruption, illness, safety concerns, equipment failure, or any event outside our reasonable control. In such circumstances, we will aim to offer an alternative date or a refund of any prepaid sum for the affected visit. We will not be liable for indirect loss arising from a reasonable cancellation or rescheduling caused by circumstances beyond our control. If we arrive and the service cannot proceed because the property is unsafe, significantly different from the description, or not adequately prepared, the visit may be classed as cancelled by the customer.
For recurring arrangements, either party may end the ongoing schedule by giving notice in line with the relevant agreement. If no separate notice period has been agreed, a reasonable period of notice should be provided. We may terminate or suspend services immediately if there is abusive behaviour, repeated non-payment, unsafe conditions, unlawful instructions, or any material breach of these terms. The right to terminate does not affect any accrued payment obligations or liability for losses already incurred.
We will carry out the agreed service with reasonable care and skill, using appropriate methods and diligence. However, as a general principle, liability is limited to losses that are reasonably foreseeable and directly caused by our breach or negligence. We do not accept responsibility for pre-existing damage, ordinary wear and tear, hidden defects, or deterioration that may become apparent after cleaning. Customers should inform us of any known weaknesses, repairs, or vulnerable fixtures before work begins.
Our team may move lightweight items as needed to complete the service, but you remain responsible for securing valuables, cash, jewellery, important documents, and irreplaceable possessions. Where possible, we recommend that fragile or valuable items are removed from work areas before the appointment. We shall not be liable for loss or damage caused by items that were not adequately secured, by unsuitable instructions, or by the failure to disclose special risks. Any complaint about missing or damaged items should be reported as soon as reasonably possible and, in any event, within a reasonable time after discovery.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are found liable for damage to property, our liability will be limited, at our option, to the repair of the damage, replacement of the item, or the reasonable cost of such repair or replacement, subject always to applicable law. We will not be responsible for indirect or consequential losses, loss of profit, loss of opportunity, or loss of goodwill. Customers using Fulham clean services for business purposes acknowledge that any additional or commercial losses fall outside the standard domestic service assumption unless expressly agreed otherwise.
Waste handling and regulations
We operate in accordance with applicable UK waste and environmental obligations. Any waste removed as part of a cleaning visit will only be handled, separated, stored, and disposed of where this is included in the scope of service and lawfully permitted. General waste generated during a cleaning task may be bagged and prepared for disposal or collection in line with the arrangements confirmed for the property. We do not accept responsibility for the removal of regulated waste unless this has been expressly agreed and we are legally able to handle it.
Customers must disclose in advance if a property contains items that may be considered hazardous, clinical, biological, sharps-related, asbestos-related, chemical, or otherwise regulated under environmental or health and safety rules. We reserve the right to refuse to handle any material that we reasonably believe is unsafe, illegal to move, or outside the competence of a standard cleaning service. Where such materials are discovered during the appointment, the service may be paused or terminated until appropriate arrangements are made. Any additional costs arising from lawful specialist handling, segregation, packaging, or disposal may be charged to the customer.
It is your responsibility to ensure that bins, waste storage areas, and disposal arrangements on the premises are suitable and compliant with local rules and building requirements. We do not guarantee collection by third-party waste contractors or authorities, and we are not responsible for missed collections, access restrictions, or enforcement issues arising from site-specific waste storage. We may refuse to remove items that are contaminated, prohibited, too heavy, or likely to cause injury or environmental harm. If we do agree to move or dispose of such items, this must be set out clearly in the booking confirmation, and you may be asked to sign additional risk acknowledgement terms.
We may rely on the information you provide when deciding which products, tools, and techniques are suitable. You should tell us in advance about pets, children, allergies, sensitive materials, water leaks, electrical faults, or other conditions that may affect the visit. While we take reasonable precautions, we do not guarantee the complete removal of every stain, mark, odour, or embedded residue, particularly where the item or surface has been damaged, aged, or previously treated with unsuitable products. Results may vary depending on condition, fabric, material, and time available.
If we supply any equipment or materials for the service, they remain our property unless sold to you separately. Any consumables left on site are only provided for the agreed service and must not be reused in a way that creates safety risks. You must not interfere with the team’s work, use our equipment without permission, or instruct staff to carry out unsafe procedures. If you request a change to the agreed task during the appointment, the team may decline if the change falls outside competence, time, or safety limits.
Governing law and general provisions These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer rights provide otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed and the remainder will continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a newer version is required by law or expressly agreed.
