Fulham Cleaners Privacy Policy

This Privacy Policy explains how Fulham Cleaners collects, uses, stores and protects your personal data when you use our cleaning services. It applies to all Fulham Cleaners customers and prospective customers within our service area, regardless of the method you use to contact us or make a booking.

We are committed to handling your personal data lawfully, fairly and transparently in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Who This Policy Applies To

This Privacy Policy applies to:

All private and business customers who book or enquire about cleaning services with Fulham Cleaners in our operating area.

Visitors who contact us to request quotes, information or support, whether online, by post or in person.

Suppliers and business contacts where we need to process personal data in order to manage our relationship.

What Personal Data We Collect

We may collect and process the following categories of personal data when you contact us or use our services:

Identity and contact details, such as name, title, residential or business address, billing address, and communication preferences.

Booking and service information, such as property type, access instructions, preferred dates and times, details about the services requested, and records of communications and feedback.

Payment-related information, such as details necessary to process payments and issue invoices. We do not store full payment card numbers when using external payment processors.

Usage and technical data, where applicable, such as information about how you interact with our online booking forms or website, including date and time of visits and the pages you access.

Correspondence and call records, including notes from telephone conversations, messages and any complaints or queries you raise.

How We Collect Your Data

We collect personal data from you directly when you contact us, request a quote, make a booking, provide feedback or communicate with us in any way.

We may also receive personal data from third parties that help us deliver our services, such as payment processors or booking platforms used to arrange cleaning appointments.

Purposes and Lawful Basis for Processing

We process your personal data only where we have a lawful basis under UK GDPR. Depending on the context, we rely on the following lawful bases:

Contract: We process your data to provide cleaning services, respond to bookings and enquiries, manage your account, arrange access to your property and handle payments and refunds. Without this information we may not be able to provide the requested services.

Legitimate interests: We may process your data to manage and improve our services, respond to enquiries, record and handle complaints, train staff, maintain business records, prevent fraud and ensure the security of our operations. We carefully balance our legitimate interests with your rights and freedoms.

Legal obligation: We may process personal data where needed to comply with legal and regulatory requirements, for example maintaining tax and accounting records.

Consent: In certain situations, such as where required for direct electronic marketing that is not based on our legitimate interests, we may rely on your consent. Where consent is used, you can withdraw it at any time by contacting us using the details provided in this policy.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide, manage and fulfil cleaning services you have requested or that we have agreed to provide.

To respond to enquiries, provide quotes and communicate with you about bookings, changes, cancellations and customer support.

To process payments, send invoices and receipts, and maintain accurate financial records.

To manage our relationship with you, including notifying you about changes to our terms, conditions or policies.

To improve our services, train our staff and monitor the quality and safety of our operations.

To send you service-related messages and, where permitted, information about services that may be of interest to you.

To comply with legal requirements, cooperate with regulators and law enforcement, and protect our rights and the rights of others.

Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including for the purpose of satisfying any legal, accounting or reporting requirements.

Customer records relating to the performance of a contract, including booking details and invoices, are typically retained for a minimum period required by applicable tax and accounting laws. After this period, records may be archived or securely deleted when no longer needed.

Enquiry-only records, where no ongoing customer relationship is created, may be retained for a shorter period to allow us to respond and follow up appropriately.

When we no longer need your personal data, we will take reasonable steps to delete or anonymise it securely.

Data Processors and Sharing of Personal Data

We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties are only permitted to process your data in accordance with our instructions and for specified purposes, and they are required to implement appropriate security measures.

Categories of processors may include payment processing providers, IT and hosting service providers, booking or scheduling platforms, customer relationship management tools and professional advisers such as accountants.

We may also share your information where required to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, property or safety, or the rights, property or safety of others.

We do not sell your personal data to third parties.

International Transfers

Where we use service providers that process personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that your data is adequately protected. This may include using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Security of Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure or destruction.

Measures may include access controls, password protection, encryption, staff training and clear internal policies on data handling. While we strive to protect your data, no method of transmission or storage can be guaranteed to be completely secure.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access: You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You can ask us to correct or update inaccurate or incomplete personal data.

Right to erasure: In some circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restrict processing: You can ask us to restrict the processing of your data in certain situations, such as when you contest its accuracy or object to our processing.

Right to data portability: For data you have provided to us and that we process by automated means based on consent or contract, you may request a copy in a structured, commonly used and machine-readable format, and you may have the right to transmit this data to another controller.

Right to object: You can object to processing based on our legitimate interests, including profiling, and you can object at any time to the use of your personal data for direct marketing.

Rights in relation to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal or similarly significant effects on you, except in certain limited circumstances provided by law.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how Fulham Cleaners handles your personal data, you can contact us using the contact details provided via our usual communication channels.

We will respond to your request as soon as reasonably possible and within the time limits set out in data protection law. We may need to verify your identity to ensure that personal data is not disclosed to anyone who does not have the right to receive it.

Right to Complain

If you are unhappy with the way we handle your personal data, we encourage you to contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection matters.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be posted in the latest version of this Privacy Policy, which will apply from the date of publication.

We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.