Fulham Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Fulham Cleaners provides cleaning and related services to residential and commercial customers within its service area. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means any individual, company, or organisation that requests or receives services from Fulham Cleaners.
Company, we, or us means Fulham Cleaners, the provider of the cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and specialist cleaning where agreed.
Premises means the property or location where the Services are to be provided.
Cleaner means any employee, worker, or subcontractor engaged by the Company to deliver the Services.
2. Scope of Services
The Services to be provided will be agreed with the Client at the time of booking. This may include a description of the type of clean, approximate duration, number of cleaners, and any specific tasks requested, subject to feasibility and health and safety considerations.
Any additional tasks not agreed at the time of booking may be refused or may incur additional charges. Where possible, we will confirm any extra charges before undertaking additional work.
The Company reserves the right to decline, suspend, or terminate Services where the Premises are unsafe, access is not provided, or the Client behaves in an abusive or inappropriate manner towards the Cleaner or the Company.
3. Booking Process
Bookings may be made through our website or by other contact methods we may make available from time to time. The Client must provide accurate information regarding the Premises, type of property, approximate size, condition, parking arrangements, and any special requirements.
All bookings are subject to acceptance by the Company. A booking is considered confirmed once the Company has provided a booking confirmation. The Company may refuse or cancel a booking at its discretion where information provided is incomplete, misleading, or where the Services cannot reasonably be provided.
The Client is responsible for ensuring access to the Premises at the agreed time. This includes providing keys, access codes, or arranging for someone to be present. Any restrictions, such as limited parking or building access rules, must be disclosed at the time of booking.
Regular cleaning arrangements may be agreed on a recurring basis, such as weekly, fortnightly, or monthly. These arrangements are ongoing until terminated in line with the cancellation provisions in these Terms and Conditions.
4. Pricing and Estimates
Prices are based on the type of Service, estimated time required, and the description of the Premises provided by the Client. Any estimate given prior to an inspection of the Premises is an approximation only and may be subject to change.
If, upon arrival, the actual condition or size of the Premises differs significantly from the information provided, the Company may adjust the price or duration of the Service accordingly. Where possible, we will inform the Client of any changes before proceeding.
Prices are stated in pounds sterling. Any applicable taxes, fees, or surcharges will be disclosed to the Client as part of the booking process.
5. Payments
Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due either in advance or immediately upon completion of the Service.
We may accept various forms of payment, such as bank transfer, card payment, or other cashless methods. The Company may refuse to accept cash payments at its discretion for security reasons.
For regular cleaning Services, payment may be taken on a recurring basis according to the agreed schedule. The Client must ensure sufficient funds are available and that any relevant payment details are kept up to date.
If payment is not received on time, the Company may suspend or cancel further Services until outstanding amounts have been paid in full. We reserve the right to charge interest or late payment fees on overdue accounts, as permitted by law.
6. Cancellations and Amendments
The Client may cancel or amend a booking by giving reasonable notice before the scheduled start time. Unless otherwise stated at the time of booking, at least 24 hours notice is required to cancel or reschedule a Service without charge.
Where less than 24 hours notice is given, the Company reserves the right to charge a late cancellation fee. This may be up to the full value of the scheduled Service to cover allocated time and administrative costs.
If the Cleaner arrives at the Premises and is unable to gain access, or if the Client refuses entry or cancels on arrival, this will be treated as a late cancellation and the Client may be charged up to the full amount of the booked Service.
The Company may cancel or reschedule a booking due to unforeseen circumstances such as staff illness, severe weather, or operational issues. In such cases, we will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellations, beyond refunding any pre-paid amounts for the affected Service where no alternative date is accepted.
7. Client Obligations
The Client must provide a safe working environment for the Cleaner, including adequate lighting, ventilation, heating, and access to running water and electricity where required for the Services.
The Client must inform the Company of any hazards at the Premises, such as loose flooring, faulty electrical sockets, presence of hazardous substances, or any other risks that may affect the health and safety of the Cleaner.
Valuable, fragile, or irreplaceable items should be stored safely away before the Cleaner arrives. The Company will not accept responsibility for items left in precarious positions or for pre-existing damage to property or furnishings.
The Client must ensure that any pets are controlled and do not pose a risk to the Cleaner. The Company reserves the right to refuse or suspend Services where a pet is aggressive or unrestrained.
8. Use of Equipment and Materials
Unless otherwise agreed, the Company will provide standard cleaning products and equipment necessary for the performance of the Services. Where the Client requests the use of their own products or equipment, the Client is responsible for ensuring these are safe, in good working order, and suitable for the intended purpose.
The Company will not be liable for damage or unsatisfactory results arising from the use of cleaning products supplied or specified by the Client, including specialist or non-standard products.
Some surfaces and materials may be delicate or require specific cleaning methods. The Client must inform the Company of any such requirements. The Company reserves the right to decline to clean items or areas where appropriate cleaning methods or instructions have not been provided.
9. Waste and Environmental Regulations
The Company will dispose of general household waste generated as part of the cleaning process into the Client's designated waste and recycling receptacles within the Premises, following local waste separation practices where reasonably apparent.
The Company does not provide removal, transportation, or disposal of large quantities of waste, bulky items, hazardous materials, clinical waste, or any items subject to special disposal regulations. This includes but is not limited to paint, chemicals, solvents, building rubble, syringes, contaminated materials, asbestos, and electrical items.
Where the Client requests assistance with waste beyond standard household or office rubbish, this must be agreed in advance and may be subject to additional charges and specific regulatory requirements. The Company reserves the right to refuse any request that may breach environmental or waste management regulations or pose a risk to health and safety.
10. Liability and Insurance
The Company will exercise reasonable skill and care in providing the Services. We maintain appropriate insurance cover for our business activities, including public liability insurance, in line with industry standards.
If the Client believes that damage or loss has been caused by the Cleaner, this must be reported to the Company as soon as possible, and in any event within 48 hours of completion of the Service. The Client should provide reasonable details and evidence to support any claim.
The Company's liability for any loss, damage, or claim arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the lesser of the cost of remedying the damage or the total price paid for the specific Service during which the incident occurred.
The Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity, or for any pre-existing damage or wear and tear. The Company is also not liable for any loss where the Client has failed to follow recommendations or has not provided accurate information about the Premises or any items to be cleaned.
11. Satisfaction and Complaints
The Company aims to provide a high standard of Service. If the Client is dissatisfied, they should contact the Company as soon as possible, and within 24 hours where the concern relates to the quality of cleaning. We may offer to revisit the Premises to address reasonable concerns, at no additional cost, where the complaint is justified and directly related to the Services provided.
The opportunity to rectify an issue is a key part of our service commitment. Refunds or partial refunds will be considered on a case-by-case basis and are at the discretion of the Company.
12. Keys, Access, and Security
Where the Client provides keys or access codes to the Company, these will be handled with reasonable care. The Company will not identify keys by the full address of the Premises. Keys may be retained for ongoing regular cleaning arrangements, with the Client's consent, and returned upon termination of Services.
The Company is not responsible for any security or alarm system configuration. The Client must provide clear instructions on how to operate any alarms and assumes responsibility for ensuring that these instructions are accurate. The Company will not be liable for any charges or consequences arising from an alarm being triggered unless directly caused by proven negligence of the Cleaner.
13. Health and Safety
The Company complies with applicable health and safety obligations. Cleaners are instructed not to undertake tasks that may put them at risk, such as working at unsafe heights, lifting excessively heavy items, or handling hazardous substances.
The Client must not request or insist on any task that may compromise health and safety guidelines. The Company reserves the right to refuse such requests without liability.
14. Force Majeure
The Company will not be liable for any failure to perform, or delay in performance of, any of its obligations where such failure or delay is caused by events beyond its reasonable control. This includes, without limitation, natural disasters, extreme weather, acts of government or public authorities, labour disputes, epidemics, transport disruptions, or other events of a similar nature.
15. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all bookings made after the date of publication. For ongoing regular Services, the Company will take reasonable steps to notify Clients of significant changes. Continued use of the Services after such notification will constitute acceptance of the amended Terms and Conditions.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or relating to these Terms and Conditions or the Services provided by the Company.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and any additional written agreements between the Client and the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or understandings.
By proceeding with a booking or using the Services, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
